Skip to main content

Required Handoff Package

The handoff package is the minimum information Anchor needs to accept a system into managed production operations.

Required Contents​

1. System Summary​

  • system name
  • business purpose
  • production criticality
  • data sensitivity classification
  • development company owner

2. Environment Summary​

  • production URL or endpoint list
  • staging URL if relevant to production support
  • hosting or runtime model
  • major dependencies and third-party providers

3. Operational Visibility​

  • health endpoint location
  • metrics endpoint location where applicable
  • log access location
  • dashboard and monitor links
  • alert-routing expectations

4. State and Recovery​

  • list of stateful components
  • backup method and schedule
  • retention expectation
  • restore reference or procedure
  • recovery constraints or manual steps

5. Security and Access​

  • secrets ownership model
  • production access model
  • admin systems involved in production operations
  • domain, DNS, and Cloudflare ownership model
  • delegated access and break-glass notes where applicable

6. Runbook and Contacts​

  • production runbook link
  • ownership contacts
  • escalation path
  • support hours or on-call expectation
  • incident communication expectations

7. Known Risks and Acceptance Record​

  • known risks
  • known operational gaps
  • deferred work that affects operations
  • date of handoff review
  • acceptance decision and approvers

Quality Standard​

The handoff package must be specific enough that Anchor can operate the system without relying on undocumented tribal knowledge from the development team.