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Responsibilities Matrix

ResponsibilityDevelopment CompanyAnchorNotes / Boundary
Code changesOwnsInformedEngineering changes originate with the development company unless separately staffed.
Release contentsOwnsReviews operational impactThe development company defines what ships; Anchor reviews production readiness.
Production deployment executionSupportsOwns after handoffAnchor governs production rollout procedure for accepted systems.
Dev and staging pipelinesOwnsNot default ownerAnchor does not automatically take over non-production pipelines.
Production monitoringProvides requirements during handoffOwns after handoffAnchor owns production visibility and alert coverage.
Production loggingEnsures logs are usableOwns operational access and responseStructured logs are required before handoff.
Alert routingProvides signal expectationsOwns routing and escalationAnchor owns production alert delivery and escalation logic.
BackupsDocuments requirementsOwns production backup operationsApplies to stateful systems after acceptance.
Secrets operationsDocuments application needsOwns production secrets operationsProduction secrets governance shifts to Anchor after handoff.
Security visibilityDiscloses system risks and controlsOwns production security visibilityAnchor owns operational monitoring and response posture.
Incident responseSupports engineering diagnosis and fixesOwns production incident processAnchor coordinates production response; the development company supports code-level remediation.
RunbooksMust produce initial runbookOwns operational stewardship after acceptanceRunbook must exist before handoff.
DNS and Cloudflare placementDocuments required modelOwns or administers production according to documented modelClient-owned zones with delegated access are acceptable if documented.
Ownership and escalation mappingMust provideOwns production escalation path after acceptanceHandoff package must identify both sides.